Customer Service Representative
The Customer Service Representative acts as a liaison between company and customer to provide assistance in communicating customer requirements to ensure their requests are met by the company. Function in a technical business climate exercising acute attention to detail and excellent organizational skills and utilizing basic math skills daily. Responsible for accurate pricing periodic reviews to ensure correct entries into the system are made. Work with the operations team to assure that the customer orders are processed on a timely basis and communicate with the customer on order status. Refer all customer technical issues to the appropriate company resource. Maintain an excellent relationship with the customer and keeps management informed of significant changes and concerns. Work with planning department to review customer order requirements, so those requirements can be translated into a production schedule. Attend daily planning meetings to learn manufacturing schedule and its effect on customer orders. Communicate with sales, warehouse and planning personnel to create seamless flow of raw materials to the manufacturing floor. Critical communications will be required to meet customer requirements, 100% on-time delivery and zero-defect.
Bachelor’s or AA degree in business, marketing or manufacturing.
Minimum of 5 years’ customer service/inside sales, planning, quotation experience in a manufacturing environment.
Computer literacy with experience in ERP systems, online portals, MRP-based scheduling systems, and word processing.
Knowledge of PLEX ERP software a plus.
Analytical skills, problem solving abilities, and mathematical skills are a must.
Knowledgeable with Microsoft Office applications.
Excellent verbal and written communication skills.
Excellent interpersonal skills.
Detail oriented and flexible.
Ability to multi-task and set priorities.
Must be a team player and have the ability to interact efficiently with all departments.
ISO/QS/TS knowledge preferred.
We provide excellent company benefits and a competitive salary. We are an equal opportunity employer.